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FAQs


How long will my order take?

Our current turnaround time is 3 business days before it is taken to the post office.

 

How does your sizing work?

Our products are available in various sizes and these sizes are based on the "average" size for each age group.

The sizes are a guide and you should measure the circumference of the head if you are unsure which size to purchase.

 

Can I cancel or add items to my order after I have submitted it?

As a general rule we cannot accept cancellations as we will usually have already started creating your order.

In some circumstances we may be able to cancel your order so long as we haven't started making the products.

We are more than happy to add items to your order if we haven't already sent it for delivery.

 

Do you ship internationally?

Yes, we sure do!

Our standard shipping for an international order is airmail which can take between 1 and 5 weeks to be delivered.

If you require a tracked order or express international post please contact me prior to placing your order so I can arrange a custom order with upgraded shipping.

 

Do you supply items wholesale?

Please send me any wholesale queries to sally@salstineadiedesigns.com.au

 

How can I contact you with any queries?

You can contact me through "Contact us" on the website or send an email to sally@salstineadiedesigns.com.au

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